On ships with this Photo Cloud Service available, guests will receive an email post cruise within 4 days of cruise end advising guests to download photos. Guests are responsible for providing correct email details onboard in order to receive an account activation email and access their photos. Upon receipt of the activation email guests will be asked to create a secure password for their photo account that will be used to access their online account. Guests are responsible for keeping their password safe and if forgotten it can be easily re-set via the website.
If for any reason an email has not been received within 4 days of the end of cruise it may have gone to the users junk mail or the email inputted onboard may have been in error. If this is the case a ticket must be raised at support.ourcruisephotos.com in order to verify your purchase and update your account information in order to receive the activation email.
You must sign into the website within 14 days of debarkation in order to verify and select photos. If there are missing or corrupt photos please contact Our Cruise Photos Support within the 14 day period. If no contact is made at support.ourcruisephotos.com within 14 days of debarkation any qualification for a full or partial refund is void & photos from onboard the ship cannot be recovered.
Digital photos are provided in resolutions that provide 300 dpi printing quality and with aspect ratios that are optimized to be printed as 6x8 or 8x10 sizes depending on the photo event. Changing an image to a different aspect ratio may cause cropping of borders and a loss of detail. Standard JPEG photo compression is used to minimize file sizes while keeping quality high. Photos may range in megabyte size from 1MB to 6MB depending on the photo event and color detail contained in the image.
All digital and print photos are supplied in the same format as seen onboard in print or digital form. If a photo has a border on the kiosk then that same photo on your online photo account will also have a border. There is currently no option available to remove or change borders, templates or overlays.
Joining staterooms / cabins photos into 1 account is only available once a package is purchased and provided you have children (immediate family only) under 21 in the stateroom you wish to join to your account. Anyone else over 21 in the adjoining stateroom will not be on the your online photo account. Guests must specifically request the joining of staterooms while onboard to a member of staff in ships photo gallery (this cannot be done post cruise).
Any digital or print products from specialty shoots will not be part of your online photo account or offered in the photo gallery. These items are subject to a separate purchase, details are available from the photo gallery.